I’d Like to File a Complaint

The team at NADRA Headquarters recently received an email from a member. We thought it was important enough, that we should send it to you for review.

Please let us know what you think. You are welcome to comment publicly.

“Dear NADRA:

I hope this finds you well.

I need to file a complaint and unfortunately it is about NADRA.

NOT KIDDING.


It has recently come to my attention that NADRA causes anxiety, stress, sleep deprivation and migraines, along with an array of other unfortunate issues.


Ever since we won those awards last year at the annual banquet, we have been forced to raise our credit limit with both our bank and our main supplier.


This has created an additional work load for my wife, Dianna, who runs the office.


As of this week we are only 4 jobs behind the total number of projects we installed all of last year.


My dog doesn’t recognize me anymore since I’m never home. He thinks a stranger is trying to take him for a walk.


My lumber yard is having a hard time keeping product on hand.


My permit office has a daily limit, therefore my trips there have increased.


I’ve actually considered asking them to put in a coffee bar so I can get a couple extra cups while I do my paperwork there.


Our local paper ran an article on us prior to the annual Home Show in March and we had a line 30 minutes long of people waiting to talk to us. My feet and back still hurt from standing all day. My Chiropractor told me he can’t help. People drove from over an hour away to discuss their projects. Ask us for design ideas and options. Other local contractors were stopping by for advice, which I freely provided.


We have gone from a respected local company to ” THE LOCAL COMPANY”.
Even though we aren’t our suppliers largest volume customer, we are one that they now consult with on new products.


I’m getting up every morning between 4:30 and 5. I’m on appointments at 7am several days per week. I’m up doing paperwork til 11 pm. Running on fumes and it’s all your fault.


NADRA has forced me to become far more efficient with my time, pre qualifying leads, planning projects and deliveries as well as forcing me to get a new prescription for my eye glasses. It’s all your fault.


I have to admit, never in all my life did I think I had a shot at winning a National Award, nonetheless 2 of them. Nor did I ever dream what a ripple effect this would have on our business. I can’t tell how how much I really appreciate everything you, the girls, Mike and all the other members of NADRA have done for me and my family. I over worked myself like a mad man for 38 years, holding the line on sticking with quality and not lowering our standards during the lean economic years. Fought like a guard dog to protect our reputation and my friends would joke that I was like a starving artist and would never achieve acclaim or recognition. NADRA provided that recognition.


In one short evening you guys helped validate those 12 and 14 hour days, slogging in the rain, snow or 100 degree temps. Missing family events to meet deadlines. Then when my body wore out, those long nights of paperwork and sales calls.


You guys ROCK. The value created by these awards has been off the charts, I really want to thank you for everything, I can’t say enough. But do you have anything for my migraine?”


Thanks Again,
Brendan Casey Casey Fence And Deck Setting The Standard In Excellence With Our Pride In Craftsmanship38 Years Experience Nationally Recognized Multi Award Winning Custom Deck Specialist.

(Read more about the deck competition, dinner tickets and sponsorship opportunities here: http://bit.ly/FileAComplaintNADRA

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