“Oh no, no, please God help me!”
June 18, 2012 | From the Black Sabbath song….and contractors who encounter the evil nasty customer who will never go away and refuses to pay you until hell freezes over and you perform a miracle. “Just one more thing” and “you said you were going to….” and my favorite “this is just not what I expected when I hired you!”
Okay, so I am the man! I am the guy who takes a beating on my margin to make a customer happy. I am the guy who calls in a painter to stain lattice to make damn sure the stain is perfect so I don’t have to do it myself to get the last check. I am the guy who abuses the terms “yes ma’am” and “Whatever you need sir” I am the sucker who gets abuse from the evil nasty once a year customer. I…am the man!
So back to the annual freak! Before, when I got home from one of these encounters I usually drank….a lot! Then I wondered what went wrong. Usually there is a flashback to the first meeting where the prospect said “I am warning you, I am picky.” At that point, like many of you, I thought…. I am a deck builder, I can handle picky. But what do you do about it? Most deck builders would shrug this statement off and move to the close. Some would have flashbacks and ease their way out of the house. A few would bump the price a few points knowing it’s going cost them later. Here’s how I beat the nasty!