Positivity To Profit, by Kevin D. Jackson

Our mindset and our actions directly affect our customer’s experience.

 

Every waking moment, either consciously or unconsciously, we make decisions that affect our lives, our families, our work, our customer’s experiences and ultimately our take home pay. A major choice, with residual impact, is whether we decide to have a positive outlook or a negative demeanor.

Okay, I’m sure you can guess where I’m going with this. However, let’s stack hands and agree on something. Every day is not going to be a sun-shiny day, but our emotions and our reactions to these emotions can and will add to our success or contribute to our demise. Taking this a step further, I’m going to suggest that positivity could eventually lead to profit. If you don’t believe me, check out these five domino effect principles:

Limiting our intake of negative influences

In the era of always being plugged in, there is a gem in finding some personal time to prepare for the day ahead of us without the news, newspaper, social media and the like. Often our days are started with the weight of the world on our shoulders before we even have the opportunity to deal with our own issues. Being intentional and deliberate about limiting negative influences open a pathway to a more thoughtful and calculated day. Our families, friends, co-workers and customers will notice something very different about us if we implement this. Try it!

Not selling, but letting others see our passion and the value we bring

Everyone has a blue widget and a red widget to sell. However, what consumers are looking for is value. If we are not providing value, we are not providing anything. Quality customer care requires a quality attitude from those who are providing the service. As a result, organizations are only as strong as their weakest link and their weakest link may actually be on a consecutive streak of bad days! To consistently turn a profit, we must consistently show our passion to solve our customer’s needs and consistently do this all with a smile.

Staying poised under pressure

We are all under a tremendous amount of pressure. That’s the way of the world we live in. However, those who consistently remain poised in the time of trial are those who are rehired, referred and remembered. It’s so easy to lose our cool if we get up on the wrong side of the bed. However, losing our cool could mean losing a client and ultimately losing profit.

Following up, following-through and following up again

Communication is key in all relationships. However, there is a major difference between communication ending in a positive experience and miscommunication ending in an “I’ll never do business with them again” experience. Gold medal communicators understand the importance of anticipating and addressing customer grievances before they become an issue. They constantly think as if they were the consumer and try to stay one step ahead of the customer’s expectations throughout the entire process. Regardless of what’s happening in their personal lives, they are pleasant, prepared, responsive and grateful for the business. In addition, when the work is completed, they follow up again to give a sincere thank you and to ensure all customer requirements have been met and/or have been exceeded.

Working tirelessly to establish and maintain the “Wow Factor”

Optimistic value-providers never rest on their laurels. Every day is an opportunity to be better than they were yesterday. Positivity, passion, action and follow up create the “Wow Factor.” The “Wow Factor” contributes to the building of the brand. The brand promise and its delivery ultimately leads to sustainable success, and of course, profit!

Boom! Drop the mic! Now, do you believe me? A positive attitude drives positive actions. Positive actions drive positive results and a positive bottom line. Got it? Let’s do this!

Can curiosity lead to profit?

Can curiosity lead to profit?

By: Kevin Jackson

Absolutely! Curiosity sparks creativity. Creativity leads to innovation. Innovation helps you to increase your odds of continued existence and positions you well to be profitable.

However, there is one monumental roadblock that stands in our way. It’s huge, it’s daunting, it’s ever-present! It’s something that leaders all throughout the world deal with on a daily basis.

I’m talking about when companies, organizations, governments and the people that operate them, live in and accept the status-quo! As consumers of products and services ourselves, we often notice status-quo operating in abundance. If your experiences are anything like mine, several times a week I wonder to myself how so many organizations continue to exist.

Walter Elias Disney (Walt) leveraged the power of curiosity and as a result has subsequently touched all of our lives in some capacity. The ongoing reinvention of the original Disney story makes the company itself one to be studied.

In my experience, there are five ways to combat the status-quo:

  1. Address, reduce or eliminate the fear of change. Easy to say, very hard to do!
  2. Make creativity and innovation a priority. If you don’t, you may one day wake up not having anything to prioritize!
  3. Get laser-focused and not only work in your business, but work on your business. Got it? Good!
  4. Seek answers to uncommonly asked questions. This will often result in transformational ideas for your organization.
  5. Trust your instinct, go with your gut and stay relevant.

Curiosity may have killed the cat, but it also made a lot of organization’s very profitable. As leaders we must always balance our pipeline of ideas with our actual bandwidth of people, places, money and time. However, it is very clear that curiosity can lead to profit with the proper evaluation and implementation. We must do all of this to survive!

Onward and upward my friends! Now get back out there and do great things!

Read original post by Kevin Jackson here